Shipping Company Nigeria Reviews

Cargoburg is a leading Nigerian company based in Lagos, specializing in air and sea freight forwarding, clearing and forwarding, haulage, warehousing, project logistics, marine services, and more. With a proven track record in managing complex projects, we are dedicated to delivering consignments efficiently and on time, regardless of size, distance, or time constraints. Cargoburg stands as your trusted partner, providing reliable, seamless, and professional service at every stage.

Request price
Contact us
Shipping Company Nigeria Reviews

Welcome to Cargoburg Nigeria

Cargoburg goes beyond logistics—we specialize in freight forwarding, optimize packaging, 

streamline material sourcing, and provide comprehensive supply chain solutions.

ROAD FREIGHT

We provide part load, full load, specialized equipment, and express services to meet all your shipping needs.

SEA FREIGHT

We reduce delays and additional charges by managing every aspect of your shipment.

AIR FREIGHT

Benefit from discounted rates with our global partners, offering reliable door-to-door service.

CUSTOMS CLEARANCE

We ensure the smooth import and export of your goods, handling all necessary processes.

When choosing a shipping company in Nigeria, it’s crucial to review customer feedback to assess the reliability, customer service, pricing transparency, and overall performance of potential partners. Shipping companies in Nigeria, especially those involved in freight forwarding, customs clearing, and cargo handling, have a significant impact on businesses that rely on timely, cost-effective, and secure shipping services.

Here’s a breakdown of the common feedback and reviews customers typically share about shipping companies in Nigeria:

1. Reliability and Timeliness

  • Positive Reviews: Many customers highlight a company’s punctuality in delivering goods, especially when shipping internationally or handling urgent shipments. On-time delivery is often regarded as a key performance indicator, and shipping companies that can offer consistent and timely services are frequently praised.

  • Negative Reviews: Customers express frustration when companies fail to meet deadlines or experience delays due to factors like inefficient logistics, bureaucratic challenges, or port congestion. Delays in customs clearing or unexpected logistical issues often lead to negative feedback.

2. Customer Service

  • Positive Reviews: Shipping companies that are responsive to customer inquiries, resolve issues promptly, and provide clear, regular updates on shipment progress tend to receive positive reviews. Companies that offer accessible customer service channels (phone, email, or live chat) also improve the experience for their clients.

  • Negative Reviews: Poor customer service is a common source of dissatisfaction. Issues such as unresponsiveness, difficulty in reaching representatives, or unsatisfactory responses to shipment problems often lead to negative reviews. Customers often feel frustrated if their concerns are not addressed in a timely or professional manner.

3. Shipping Costs and Transparency

  • Positive Reviews: Companies that offer clear pricing structures and provide transparent details about any fees or charges typically receive praise. When a shipping company offers cost-effective solutions without hidden charges or surprise fees, customers are likely to leave positive feedback.

  • Negative Reviews: Hidden fees, unclear or fluctuating prices, or unexpected surcharges can sour a customer’s experience. Many reviews will mention “surprise charges” after booking or discrepancies in the quoted prices versus the final bill. Price transparency is a critical factor in earning customer trust.

4. Cargo Handling and Safety

  • Positive Reviews: Shipping companies that ensure safe handling and damage-free delivery of goods are often highly rated. Customers appreciate when their cargo arrives intact and well-protected, with appropriate packaging and secure loading/unloading practices.

  • Negative Reviews: Negative feedback often involves damaged goods upon arrival, poor packaging, or inadequate protection during transport. Complaints about cargo being lost or mishandled can severely affect a shipping company’s reputation, especially if the customer feels the company did not take responsibility for the damage.

5. Port Handling and Operational Efficiency

  • Positive Reviews: Companies that work smoothly with Nigerian port authorities, including Lagos Port, Port Harcourt, Onne, and Calabar, are appreciated for their ability to expedite operations and avoid delays. Efficient cargo handling and minimal port congestion are factors that improve the customer experience.

  • Negative Reviews: Long waiting times at ports, poor coordination with port authorities, and issues with cargo being delayed or lost in port handling are common complaints. Customers can become frustrated if their goods are stuck at the port for long periods, affecting their business timelines.

6. Technology and Tracking Capabilities

  • Positive Reviews: Many customers highly value real-time tracking systems that allow them to monitor their shipments from origin to destination. A company’s use of technology to provide transparency and updates throughout the journey is often praised.

  • Negative Reviews: Shipping companies that fail to provide tracking or offer outdated tracking systems may receive negative feedback. Customers who cannot get updates on their cargo’s status may feel insecure and dissatisfied with the service.

7. Customs Clearance and Documentation

  • Positive Reviews: Shipping companies that help customers navigate the complex customs clearance process in Nigeria tend to receive positive reviews. Customers appreciate companies that ensure all necessary paperwork is completed efficiently and in compliance with Nigerian regulations.

  • Negative Reviews: Issues related to customs delays, complications with documentation, or customs fines can lead to poor reviews. Customers may express frustration if they encounter unanticipated obstacles or if the company does not assist with clearing goods efficiently.

Services

Whatever your industry, Cargoburg Nigeria is your trusted service partner. Let us manage your next shipment with precision and care

Aerospace

We offer efficient handling, customs clearance, and logistics for aerospace equipment, ensuring timely delivery across Nigeria

Automotive

We provide expert handling, customs clearance, and logistics for automotive imports and exports, ensuring seamless delivery in Nigeria.

Consumer Goods

We offer efficient handling, customs clearance, and logistics for consumer goods, ensuring reliable delivery nationwide.

Healthcare & Pharma

We provide secure handling, customs clearance, and logistics for healthcare and pharmaceutical products, ensuring timely delivery.

Industrial

We offer efficient handling, customs clearance, and logistics for industrial equipment, ensuring smooth delivery across Nigeria.

Live Animals

We ensure safe handling, customs clearance, and logistics for live animals, guaranteeing compliance and timely delivery.

Perishable Goods

We specialize in handling, customs clearance, and logistics for perishable goods, ensuring timely delivery with temperature control.

Project Cargo

We offer expert handling, customs clearance, and logistics for complex project cargo, ensuring timely delivery across Nigeria.

Energy

We specialize in handling, customs clearance, and logistics for energy-related equipment, ensuring timely and safe delivery across Nigeria.

Chemicals

We deliver safe handling, customs clearance, and logistics for chemicals, ensuring compliance and timely delivery across Nigeria.

Technology

We provide efficient handling, customs clearance, and logistics for technology products, ensuring timely delivery nationwide.

Temperature Controlled Goods

We specialize in handling, customs clearance, and logistics for temperature-sensitive goods, ensuring optimal delivery conditions.

WhatsApp

WhatsApp

WhatsApp

WhatsApp

WhatsApp

WhatsApp

WhatsApp

WhatsApp

WhatsApp

Linkedin Twitter Youtube Whatsapp

Send us a message


Notable Shipping Companies in Nigeria and Customer Reviews

1. Cargoburg Logistics Limited

  • Overview: A prominent freight forwarding and import clearing agent in Nigeria, known for its marine freight and customs clearance services.

  • Positive Feedback: Many customers praise Cargoburg for its professionalism and reliability, especially in the marine freight forwarding sector. Clients appreciate the company’s timely delivery, clear communication, and exceptional customer service.

  • Negative Feedback: Some customers have mentioned delays during peak periods, but these are typically isolated cases and do not represent the overall service experience.

2. Maersk Line

  • Overview: One of the world’s largest container shipping companies, Maersk has a significant presence in Nigeria, particularly in Lagos Port.

  • Positive Feedback: Maersk is lauded for its global reach, efficient container shipping, and on-time delivery. Clients who ship large volumes of goods globally often report a smooth process.

  • Negative Feedback: Some reviews point to high shipping rates, and a few customers mentioned delays due to port congestion. However, Maersk generally receives positive reviews for its professionalism and robust customer support.

3. APM Terminals

  • Overview: APM Terminals operates a network of terminals across Nigeria, including the highly regarded Lagos Port.

  • Positive Feedback: Customers appreciate the state-of-the-art facilities and efficient cargo handling. Many clients find that their goods are processed quickly, minimizing time spent at the terminal.

  • Negative Feedback: Reviews mention some port congestion and occasional delays during peak periods, but the company is generally considered reliable for containerized cargo handling.

4. Grimaldi Lines

  • Overview: Specializes in RoRo (Roll-on/Roll-off) shipping, Grimaldi Lines is a good option for transporting vehicles and heavy cargo to and from Nigeria.

  • Positive Feedback: Reviews typically highlight Grimaldi’s ability to handle specialized shipments, such as cars and machinery. The company is noted for safe cargo handling and reliable services.

  • Negative Feedback: Some customers note challenges with booking processes and report that customer service could be more responsive.

5. MSC (Mediterranean Shipping Company)

  • Overview: MSC is another global leader in container shipping, offering a range of services for imports and exports to Nigeria.

  • Positive Feedback: MSC enjoys strong ratings for its global shipping network and dependability. Customers who value global consistency and punctuality often mention MSC’s timely deliveries and the ease of dealing with the company.

  • Negative Feedback: Like other major shipping lines, MSC receives complaints about high costs during certain periods and occasional delays during peak seasons.

6. Nigerian Ports Authority (NPA)

  • Overview: The NPA manages Nigeria’s ports, ensuring that shipping companies can operate efficiently in the country.

  • Positive Feedback: Positive reviews focus on the efficient port management and modern infrastructure at Nigerian ports like Lagos Port and Port Harcourt.

  • Negative Feedback: Many customers mention congestion and delays at the ports, which can impact the overall shipping experience. Some also complain about the challenges in clearing goods at certain times of the year.

How to Choose the Right Shipping Company in Nigeria

To find the best shipping company in Nigeria for your needs, consider the following:

  • Service Offerings: Ensure the company offers the specific services you require, such as ocean freight, customs clearance, or warehousing.

  • Reputation: Check for customer reviews to understand the company’s strengths and weaknesses.

  • Pricing: Ensure the company offers competitive pricing with transparent pricing structures.

  • Customer Support: Look for companies with excellent customer service and communication.

  • Technology: Consider shipping companies that offer real-time tracking for greater transparency.

Conclusion

Customer reviews are a valuable tool when evaluating a shipping company in Nigeria. By assessing the feedback on reliability, customer service, pricing transparency, and cargo handling, you can make an informed decision about which company best meets your needs. Cargoburg Logistics Limited, Maersk Line, APM Terminals, and MSC are among the top players in Nigeria’s shipping industry, consistently receiving positive feedback for their reliability and professionalism. However, no company is without its flaws, and reading through reviews can provide insight into how they handle challenges such as delays or customer complaints.

Looking For A Reliable & Dedicated Partner?

CONTACT US