At Cargoburg Logistics Limited, we are committed to protecting and respecting your privacy. This Privacy and Data Protection Policy outlines how we collect, use, store, and safeguard your personal information. We aim to provide transparency on how your data is handled when you use our services, visit our website, or interact with us. We are fully compliant with Nigerian data protection regulations, including the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (DPA).
1. Information We Collect
In the course of providing our services, we may collect the following types of personal data from you:
Personal Identification Information: This includes your full name, email address, phone number, company details, and any other contact information you provide when you register with us or engage with our services.
Transaction Details: Information related to the services you request or transactions you engage in, such as billing and payment information, receipts, invoices, and any other transaction data.
Website and System Usage Data: Information on how you interact with our website and services, including your IP address, browser type, operating system, geographical location, referral sources, and browsing activity on our platform.
Communications Information: Any correspondence or communication with us, such as customer inquiries, feedback, complaints, or service requests.
2. How We Use Your Information
We use your personal data for several purposes, including but not limited to:
Provision of Services: To fulfil our contractual obligations and provide the services you have requested. This includes processing payments, shipping and freight forwarding, customs clearance, and managing customer accounts.
Customer Support: To handle inquiries, provide after-sales service, resolve issues, and assist with any challenges you may encounter while using our services.
Marketing and Promotional Purposes: To inform you about new services, special offers, promotions, or updates we believe may be of interest to you. We will always give you the opportunity to opt-out of marketing communications at any time.
Compliance with Legal Obligations: To comply with Nigerian laws, regulations, and industry standards, including customs and tax regulations. We may also be required to share information with regulatory authorities or law enforcement agencies as part of legal processes.
Service Improvement: To analyze how you use our website and services to improve user experience, optimize website performance, and enhance the services we offer.
3. How We Protect Your Information
We are dedicated to safeguarding your personal information. We implement a variety of security measures, including:
Encryption: Sensitive data (such as financial information) is transmitted via SSL encryption to protect it from unauthorized access during transmission.
Secure Storage: Your personal data is stored in secure systems that are protected by appropriate physical, electronic, and procedural safeguards.
Access Control: Access to your data is limited to authorized personnel within Cargoburg Logistics, and we ensure they undergo proper training in handling personal information responsibly.
Regular Audits and Updates: We regularly assess our data protection practices and update our systems to ensure that your data is securely managed.
While we take all reasonable steps to protect your information, please note that no system is entirely foolproof. We are committed to mitigating risks as much as possible but cannot guarantee absolute security.
4. Sharing Your Information
Cargoburg Logistics does not sell or rent your personal information. However, we may share your data in the following situations:
Service Providers: We may share your information with trusted third-party vendors or service providers who assist us in providing services, such as payment processors, freight and logistics partners, IT support, and marketing agencies. These third parties are contractually obligated to protect your data and only use it for the purposes for which it was provided.
Legal and Regulatory Compliance: We may disclose your personal data to government authorities, law enforcement, or other entities when required by law or when responding to a valid legal request. This includes compliance with customs regulations, tax laws, or addressing potential legal claims.
Business Transfers: If we undergo a business transaction such as a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, subject to continued data protection obligations.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. The retention period may vary depending on the nature of the data and the services involved. We will also retain data as required for compliance with legal obligations or to resolve disputes.
Once your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
Under Nigerian data protection laws, you have the following rights concerning your personal data:
Right to Access: You can request details of the personal information we hold about you, including the purposes for which it is being processed.
Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct it.
Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal conditions and exceptions.
Right to Restrict Processing: You can request that we limit how we process your personal data in certain circumstances, such as when the data is inaccurate or when you object to the processing.
Right to Data Portability: You can request that we provide your personal data in a structured, machine-readable format and transmit it to another data controller.
Right to Object: You can object to the processing of your personal data for direct marketing purposes or where we process it based on legitimate interests.
To exercise these rights, please contact us via the details below. We will respond to your requests within a reasonable time frame.
7. Cookies and Other Tracking Technologies
Our website uses cookies and other tracking technologies to improve user experience. Cookies are small files that are stored on your device to enhance functionality, analyze website usage, and personalize your experience.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.
8. International Transfers of Data
Some of our service providers may operate outside Nigeria, and therefore, your personal data may be transferred to countries that may not have the same data protection laws as Nigeria. In such cases, we ensure that adequate measures are taken to protect your data in accordance with Nigerian data protection laws.
9. Changes to This Privacy and Data Protection Policy
We may update this Privacy and Data Protection Policy from time to time. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy and Data Protection Policy, or if you wish to exercise your rights under the Nigerian data protection laws, please contact us at:
Email: info@cargoburg.com
Website: https://cargoburg.com
Business Address: No. 30 Bombay Crescent, Apapa, Lagos, Nigeria
This policy is designed to be in compliance with the Nigeria Data Protection Regulation (NDPR) and ensures that your privacy rights are respected when you interact with Cargoburg Logistics Limited.